Accessibility

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We’re committed to providing inclusive, accessible and engaging experiences for all visitors

The Ontario Science Centre is committed to excellence in serving all visitors and staff, including those with disabilities. As an Agency of the Government of Ontario, we’re dedicated to the principles of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA): dignity, independence, integration and equal opportunity. We comply with all Ontario Public Service accessibility policies and are continuously improving accessibility for people with disabilities.

We will continue to review our business practices and engage staff, visitors and stakeholders to improve accessible service delivery.

Visit the CF Sherway Gardens website to learn about Cadillac Fairview’s commitment to accessibility.

Connecting with Us

Communication—We strive to maintain an environment for visitors and staff that is mindful and respectful of those with disabilities. We train staff to be respectful in their interactions with all visitors and provide an accessible environment for persons with disabilities.

Telephone Services—We are committed to providing fully accessible telephone service to our visitors. We train staff to communicate over the telephone using clear and plain language.

Telephone: 416-696-1000, Bell Relay Service: 711

Before You Visit

Website—We’re committed to making our website accessible to visitors and will continue to regularly update our website with new resources and accessible information. We strive to comply with all WCAG standards across our site. Please contact us if there are materials that you are having difficulties accessing, and we will work with you to provide the information in a format that meets your needs.

Service Animals—We welcome people with disabilities who are accompanied by a service animal. We will also ensure that all staff, volunteers and others working with the public are properly trained on how to interact with people with disabilities and their service animals.

Support Persons—We welcome people with disabilities who are accompanied by a Support Person. A Support Person accompanying a visitor with a disability will be granted free admission to Ontario Science Centre Experiences upon disclosure or presentation of a recognized Accessibility card, such as the Easter Seals Disability Travel Card or Access 2 Card.

Disruption of Services—If there is a planned or unexpected disruption to our services, we will notify visitors and ticketholders on our website and via email.

Assistive Devices

We are committed to serving people who use assistive devices to obtain, use or benefit from the goods and services available on our premises. We will ensure that staff are trained and familiar with various personal assistive devices that may be used by visitors and fellow employees with disabilities while accessing our goods and services.

Share Your Feedback

The Ontario Science Centre is committed to engaging persons with disabilities in developing recommendations and strategies to address barriers to participation. We are dedicated to ensuring our offerings meet the diverse needs of our visitors and employees. We ensure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

If you have any comments or concerns regarding accessibility at the Ontario Science Centre, we invite you to share them with us:

Telephone: 416-696-1000

Fax: 416-696-3166

Bell Relay Service: 711

Email: Contact Centre

Mail:

Ontario Science Centre
770 Don Mills Road
Toronto, ON M3C 1T3

You may also speak to a member of Science Centre staff or management in person during your visit.

All comments, questions and concerns will be responded to in a timely and accessible manner. If you have a preference for how we contact you (e.g., phone, email or other communication formats), please specify when you leave your comment.